This case study is about paid media, one thing we are not necessarily big fans of. And it’s about the German market. But: 1) it’s about Nutella (!), it’s about Facebook ads, and 3) it’s about measuring the ROI of social media marketing (advertising to be specific in this case). A great example of a marketer making a concerted effort to understand the dynamics of integrated online and offline marketing and measuring them. Kudos to Nutella!
Posts tagged “facebook ads”
These numbers are brutal any way you look at them. We believe in engagement as the main force behind the generation of WOM (word of mouth) and behavioral change (which is what marketers should be after). And, again, paid media (in this case social network ads) deliver abysmal results. Which is not a surprise given our experience with buying and tracking such ads. We still think they have their place in very specific (and rare) instances where they can deliver good results in terms of engagement and ROI.
As an aside, we are slightly amused (not in a good way) by the focus of the article on the fact that Facebook ads under-perform vs. other social network ads but that there is no mention whatsoever about the incredibly poor engagement performance of these ads in general.
We have been keeping close tabs on Facebook Ads performance and news (a lot of our clients are interested in them) so these are very welcome case studies with actual numbers. As we have said before, if you can very specifically define your target and have a clear set of goals and metrics, Facebook Ads make a lot of sense as far as paid media is concerned.
Engagement rates on Facebook are historically low, topping out around 10%-20% when the news feed is the sole promotional tactic. A recent Ad Age article outlined the way news feed items grow stale in about 1 hour and 20 minutes.
(Source: adage.com)
This is told from the viewpoint of publishers and paid media advertisers but has some interesting thoughts and benchmarks related to to social media advertising.
We know, paid media again? Have we jumped the shark? No but this keeps fascinating us (and our clients keep asking about Facebook ads). Where we ‘re coming out on this is: Facebook ads can be cost -effective and can be efficient when 1) you can target very precisely (you need to be able to identify your target market’s demographics and psychographics/interests AND Facebook has to have that data tracked) and 2) your objective is clear and achievable (for instance, gaining x number of likes would qualify, increasing sales y fold would not).
Although this is about paid media and we’re about earned and owned media, this case study is interesting on two levels: 1) some marketers do use analytics to improve their ROI and 2) Facebook ads when used properly and intelligently can generate positive ROI.
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